1
Where and when it happened
The accident location, rough time, and whether the car can be driven safely.
24/7 phone-first accident help
Had a non-fault car accident? Speak to us now.
If the accident was not your fault, we can calmly explain what to do next and what support may be available for recovery, repairs and staying mobile.
No obligation. Support depends on the circumstances and eligibility. We will not promise an outcome before the details are understood.
24/7 helplineCall when it matters
Recovery supportWhere available
Replacement vehicleMay be available
Repair supportPartner network
No-obligation callClear next steps
What to have ready when you call
A short checklist can make the call feel more manageable, especially if the accident has only just happened.
2
The other driver’s details
Registration, insurer if known, contact details and any witness information.
3
Photos or notes
Damage, road layout, weather and anything already reported to the police or insurer.
How we may be able to help
Strong, practical help — carefully caveated.
A
Understand the next step
Talk through the situation and explain the common routes after a non-fault accident.
B
Stay mobile where eligible
A replacement vehicle may be available while repairs are arranged, depending on circumstances.
C
Repair and recovery support
Help may include recovery, storage and repair coordination through trusted partners.
Common questions before calling
Should I call if I have already told my insurer?
You can still call to understand what support may be available. The right route depends on the accident details and how the claim is being handled.
Will I definitely get a replacement car?
No page should promise that. Availability depends on liability, need, eligibility and the vehicle circumstances.
Is there any obligation if I call?
The call should be positioned as no-obligation help to understand options, not as a commitment to proceed.
Just had a crash that wasn’t your fault?
Call now and we’ll help you understand the practical next steps.
Need help after a non-fault accident?Call now