What Is A Non-Fault Accident?
A non-fault accident is usually a crash where you were involved but are not treated as legally responsible for causing it. Another driver, vehicle owner, insurer or party...
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Practical guides about non-fault accidents, repairs, replacement vehicles and the next steps after a road accident.
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Latest guides
Clear information to help you understand the practical next steps after an accident.
What to Do Straight After a Non-Fault Crash to Protect Your Claim
If you've had a non-fault crash and are wondering what to do straight after the accident, the part that often helps most is not trying to settle blame...
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How to Spot Hidden Car Damage After a Bump
A light scrape on your bumper might not seem like much at the time, especially if everyone is safe and the car still moves. The awkward part is...
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5 Practical Alternatives for Commuting When Your Car’s Out of Action
If your car is suddenly off the road after an accident or while repairs are arranged, normal routines can become awkward very quickly. Getting to work, managing the...
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Should You Accept a Courtesy Car or Consider Credit Hire?
If your car is off the road after a non-fault accident, one of the first practical questions is how you will manage without it while repairs, recovery and...
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3 Ways to Make a Claim After a Non-Fault Crash
Your insurance company, the other driver, or help from a claims service After a non-fault accident, it is common to be left dealing with paperwork, phone calls, vehicle...
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How Your Car Insurance Claim Could Progress: Step-by-Step Guide
Waiting for a car insurance claim to move forward can leave you feeling stuck, especially if you are without your car or unsure who is dealing with what....
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Essential Details to Collect After a Non-Fault Car Accident
After a car accident, small details can be easy to miss, especially if you feel shaken, rushed, or worried about traffic around you. Photos, witness details, registration numbers,...
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10 Essential Steps at the Scene to Protect Your No-Claims Bonus
A minor bump at the roadside can be unsettling, but knowing what to do in those first few minutes can help you protect your no-claims bonus and keep...
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Involved In A Car Accident?
If you’ve been involved in a car accident, a car accident helpline can help you steady the situation, get organised quickly, understand what may need reporting, and gather the...
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Car Accident Repair Costs: What to Expect
After a car accident, repair costs can feel uncertain at exactly the point when you are already dealing with stress, disruption and questions about what happens next. The...
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How to rebuild your confidence behind the wheel after a collision
A collision can leave you feeling unsettled, and even the thought of a short drive might seem too much at first. Rebuilding confidence is usually less about forcing...
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How to Claim Back Your Excess After a Non-Fault Crash
After a non-fault crash, being asked to pay your insurance excess can feel unfair, especially when you believe someone else caused the accident. The excess is usually paid...
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