COMPLAINTS
Tell us what went wrong
Latitude60 Ltd handles complaints about this website, its guides and its use of your information. For a problem with recovery, repairs, hire or claims handling, contact the organisation providing that service. The details below will help you find the right contact.
A problem with the website or a guide
Email hello@caraccidenthelpline.uk or write to Latitude60 Ltd, 128 City Road, London, EC1V 2NX. Include your name, contact details, which page or contact it relates to, what went wrong and what you would like us to do.
Privacy complaint
Email privacy@caraccidenthelpline.uk. You can also complain to the Information Commissioner’s Office if you are still unhappy with how Latitude60 Ltd has used your information.
Complaint about a service
Use the complaints details supplied by the organisation that offered or provided the service. If that organisation is iRevolution Claims Ltd trading as UK Motor Claims, its own terms and complaints process apply. The company should also tell you whether you can take the complaint to an ombudsman if it remains unresolved.
What happens next
We will confirm that we have your complaint, check who needs to deal with it and look into the records we have. We will explain our answer. Some services have their own complaint deadlines, so check the provider’s process.