COMPLAINTS
Send the concern to the organisation responsible
Latitude60 Ltd handles complaints about this website, its editorial content and its own data handling. A firm providing a regulated or other service is responsible for complaints about that service.
Website or editorial complaint
Email hello@caraccidenthelpline.uk or write to Latitude60 Ltd, 128 City Road, London, EC1V 2NX. Include your name, contact details, the page or interaction concerned, what went wrong and the outcome you are seeking.
Privacy complaint
Email privacy@caraccidenthelpline.uk. You can also complain to the Information Commissioner’s Office if you remain dissatisfied with Latitude60 Ltd’s handling of personal data.
Complaint about a service
Use the complaints details supplied by the organisation that offered or provided the service. If that organisation is iRevolution Claims Ltd trading as UK Motor Claims, its own terms and complaints process apply. The firm should also explain any right to escalate a regulated complaint to the appropriate ombudsman.
What happens next
We will acknowledge a complaint, identify which organisation is responsible, investigate available records and give a reasoned response. Time limits may differ for regulated services, so follow the provider’s published process.