OUR INFORMATION
How we check the guides and put mistakes right
You should be able to find a clear answer, see where it comes from and tell us if something is wrong.
The sources we use
We start with official sources, such as GOV.UK, the NHS, police services and the organisations that oversee insurance and claims. These include the Financial Conduct Authority, the Information Commissioner’s Office, the Motor Insurers’ Bureau and the Financial Ombudsman Service. We may also use industry sources to explain the practical details.
Sources are linked from the guides so you can check the original information.
What the guides can tell you
The guides explain common steps and choices after an accident. They cannot decide who was at fault, whether you qualify for a service or what your claim is worth. Where the rules differ across the UK, we explain which part of the country the information applies to.
Reviews and updates
We check the facts, wording and links when reviewing a guide. The “Last updated” date shows when the guide was last changed. We may use automated tools to help with research and writing; that work is checked too.
Tell us about an error
Email hello@caraccidenthelpline.uk with the page address and what you think is wrong. Include a link to the correct information if you have one. We look into reported errors and put mistakes right. Please leave out private accident or health details.
If your concern is a complaint about the website or a service, our complaints page explains who to contact.
Our commercial relationship
Latitude60 Ltd runs this website and works with iRevolution Claims Ltd, trading as UK Motor Claims, under a commercial affiliate arrangement. We explain this relationship and the possible costs of services offered through the helpline. The guides also explain alternatives, including speaking to your own insurer.
Our commercial relationship does not change the safety advice you need. See our company and regulatory information.